FAQ

Welcome to Marina Will! Below you’ll find answers to some of the most frequently asked questions about our original paintings. If you have any additional questions or need further assistance, please feel free to contact us at [email protected].

1. What makes your paintings original?

All our paintings are created by hand by skilled artists, ensuring each piece is unique and original. We do not sell prints or reproductions; every painting you purchase is a one-of-a-kind artwork.

2. How can I be sure that the painting I buy is an original?

Each painting comes with a certificate of authenticity signed by the artist. This certificate confirms the originality of the artwork and provides details about the piece, including the title, medium, and date of creation.

3. What types of paintings do you offer?

We offer a wide range of original paintings, including abstract, landscape, portrait, and still life. Our collection features various styles and techniques, ensuring there’s something to suit every taste and decor.

4. How do I care for my original painting?

To keep your painting looking its best, avoid direct sunlight and high humidity areas. Dust the surface gently with a soft, dry cloth. If the painting requires deeper cleaning, it is best to consult a professional art conservator.

5. Can I commission a custom painting?

Yes, we offer custom commissions. If you have a specific idea or style in mind, please contact us at [email protected] with your requirements, and we will work with you to create a bespoke piece of art.

6. What materials are used in your paintings?

Our artists use high-quality materials, including premium-grade canvases and professional artist paints (oil, acrylic, watercolor, etc.), ensuring longevity and vibrant color retention.

7. Do you frame the paintings?

We offer both framed and unframed options. You can choose to have your painting delivered with a frame that complements the artwork, or you can opt to frame it yourself to suit your personal style and decor.

8. How can I view the painting before purchasing?

High-resolution images of each painting are available on our website. Additionally, we can provide detailed close-up shots upon request. If you’re nearby, you may also visit our gallery to view the artwork in person.

9. What is your return policy?

We offer a 30-day return policy on all original paintings. If you’re not completely satisfied with your purchase, you can return it for a full refund or exchange. Please ensure the painting is returned in its original condition. For more details, refer to our Return Policy on marinawill.biz.

10. How long will it take to receive my painting?

Delivery times vary depending on your location. Typically, orders are processed and shipped within 3-5 business days, and delivery can be expected within 7-10 business days thereafter. For more detailed information, please refer to our Shipping Policy on our website.

11. Do you offer international shipping?

Yes, we ship our original paintings internationally. Shipping rates and delivery times may vary depending on the destination. For specific shipping details and rates, please visit our Shipping Policy page on marinawill.biz.

12. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

13. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All transactions are securely processed to ensure your information is protected.

14. Do you offer gift cards?

Yes, we offer gift cards in various denominations. Gift cards can be purchased on our website and used towards the purchase of any original painting from our collection.

15. How can I contact customer support?

If you have any questions or need assistance, please contact our customer support team at [email protected]. We strive to respond to all inquiries within 24 hours.

Thank you for choosing Marina Will for your original painting needs. We are committed to providing exceptional artwork and outstanding customer service. We appreciate your business and look forward to helping you find the perfect piece of art for your collection.