Return and Exchanges

At Marina Will, we strive to ensure that every customer is completely satisfied with their purchase of original paintings. Our Return and Exchanges Policy is designed to provide you with a clear understanding of our procedures and to make your shopping experience as smooth and pleasant as possible. If you have any questions or need further assistance, please do not hesitate to contact our customer support team at [email protected].

Eligibility for Returns and Exchanges

  1. Timeframe: You may return or exchange any original painting within 30 days from the date of delivery.
  2. Condition: The painting must be returned in its original condition, with no signs of damage, alteration, or wear. It should include all original packaging, certificates of authenticity, and any accompanying materials.
  3. Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, must be provided with the return or exchange request.

Return Process

  1. Contact Us: To initiate a return, please email our customer support team at [email protected] with your order number, the reason for the return, and any relevant photos if the item is damaged or defective.
  2. Return Authorization: Our team will review your request and, if approved, will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed with the return.
  3. Packaging: Carefully repackage the painting in its original packaging, ensuring that it is securely protected to prevent damage during transit.
  4. Shipping: You will be responsible for the cost of return shipping unless the item is defective or was damaged during delivery. We recommend using a trackable and insured shipping method to ensure the safe return of the painting.
  5. Inspection and Refund: Once we receive the returned painting, our team will inspect it to ensure it meets the return eligibility criteria. If approved, we will process your refund to the original payment method within 10-15 business days. Please note that shipping fees are non-refundable.

Exchanges

  1. Contact Us: To initiate an exchange, please email our customer support team at [email protected] with your order number, the reason for the exchange, and details of the new painting you would like to receive.
  2. Return Authorization: Our team will review your request and, if approved, will provide you with an Exchange Authorization (EA) number and detailed instructions on how to proceed with the exchange.
  3. Packaging and Shipping: Follow the same packaging and shipping instructions as outlined in the Return Process. You will be responsible for the cost of return shipping unless the item is defective or was damaged during delivery.
  4. Inspection and Exchange: Once we receive the returned painting, our team will inspect it to ensure it meets the exchange eligibility criteria. If approved, we will ship the new painting to you. Any price difference between the original and new painting will be charged or refunded accordingly.

Damaged or Defective Items

If you receive a painting that is damaged or defective, please contact our customer support team at [email protected] within 7 days of delivery. Provide your order number, a description of the issue, and relevant photos. Our team will arrange for a replacement or a full refund, including return shipping costs.

Non-Returnable Items

Please note that custom or commissioned paintings are not eligible for return or exchange unless they are damaged or defective upon arrival.

Contact Us

For any questions or concerns regarding our Return and Exchanges Policy, please contact our customer support team at [email protected]. We are here to assist you and ensure your satisfaction with your purchase.

Visit Us Online

For more information about our original paintings, artists, and services, please visit our website at marinawill.biz. Thank you for choosing Marina Will for your art needs.